Call us today on 0871 20 22 888 or internationally +44 203 056 1898.

Emperium EPOS Global Support

Exceptional support for exceptional software solutions.

Emperium Global Support is a dedicated team of support technicians on standby to ensure that end users dont experience downtime.

Our vision is to give our customers exceptional levels of service and maintain our world class standard for products and services by providing:

  • Rapid response to your requests
  • Fast relief to high impact issues
  • Timely fixes and responses
  • High quality remedies
  • Up-to-date service information

Our team of International Support Technicians have expertise across our broad product portfolio. The organisation is made up of teams highly trained professionals that work together to provide you with the support that you require. Our International Support Centre is structured to provide you with multi language options to identify the source of your problem amongst the products for which you have purchased support. For complex problems, we escalate the support call to the experts in our Development Laboratories, as required.

The people of our International Support Centre are highly skilled, motivated, energetic, and eager to solve your software problems or answer your questions. Our goal is to ensure your satisfaction each time you need to call on us for support by:

  • Responding to your calls within targeted guidelines
  • Keeping you informed with the status of your problems and resolutions.
  • Taking ownership of your call for support
  • Providing a defined escalation process when management assistance is needed

Software Support Benefits:

  • Telephone and Email Support
  • Proactive problem management and knowledge transfer
  • Remote technical support hours
  • After hours support for all severities
  • Free standard data repair and recovery
  • Software training support
  • Situation management and reporting
  • Assigned technical analyst

FREE upgrades everytime we release a new version of your software.
25% off custom development
20% off custom reports
Pay Interest Free Monthly.

If you require support then please contact the reseller where the soloution was purchased from or click here to email our support team.

We'll call you!

Just fill out the form and we'll call you back as soon as we can.