Emperium EPOS Global Support
Exceptional support for exceptional software solutions.
Emperium Global Support is a dedicated team of support technicians on standby to
ensure that end users dont experience downtime.
Our vision is to give our
customers exceptional levels of service and maintain our world class standard
for products and services by providing:
- Rapid response to your requests
relief to high impact issues
- Timely fixes and responses
- High quality
- Up-to-date service information
Our team of International Support
Technicians have expertise across our broad product portfolio. The organisation
is made up of teams highly trained professionals that work together to provide
you with the support that you require. Our International Support Centre is
structured to provide you with multi language options to identify the source of
your problem amongst the products for which you have purchased support. For
complex problems, we escalate the support call to the experts in our Development
Laboratories, as required.
The people of our International Support Centre are
highly skilled, motivated, energetic, and eager to solve your software problems
or answer your questions. Our goal is to ensure your satisfaction each time you
need to call on us for support by:
- Responding to your calls within targeted
- Keeping you informed with the status of your problems and
- Taking ownership of your call for support
- Providing a defined
escalation process when management assistance is needed
- Telephone and Email Support
- Proactive problem management and knowledge
- Remote technical support hours
- After hours support for all severities
- Free standard data repair and recovery
- Software training support
management and reporting
- Assigned technical analyst
FREE upgrades everytime we
release a new version of your software.
25% off custom development
Pay Interest Free Monthly.
If you require support then please contact the reseller where the soloution was
purchased from or click here to email our support team.